Audio 1
Tatiana as Tim
Yerty as Costumer
Audio 2
Yerty as Tim
Tatiana as Costumer
| Tim: | How can I help you sir? |
| Customer: | It’s about this watch. |
| Tim: | What seems to be the problem? |
| Customer: | The alarm doesn’t work and the strap leaves a green mark on my wrist when I take it off. |
| Tim: | Have you worn the watch in the shower perhaps sir? |
| Customer: | No and I only bought it two weeks ago. It’s still under guarantee but I must say, for the amount of money I paid for it, I’m very disappointed. |
| Tim: | I’m so sorry you’ve been inconvenienced. Would you like a refund? |
| Customer: | No, I’d rather have the watch replaced please. |
| Tim: | Right, well, I’ll just take down your purchasing details and we’ll get this watch changed for you in no time at all. |
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